The Online Association of Photographers: Sigma Extends Camera Gear Warranty to Cover Hurricane Victims

Tuesday, 17 October 2017

Sigma Extends Camera Gear Warranty to Cover Hurricane Victims

Sigma has announced that it will extend the warranty on its camera gear to products that have been damaged or destroyed by the hurricanes that have recently devastated regions of the United States.

If your equipment is under warranty and was damaged due to Hurricane Harvey, Irma or Maria, Sigma will provide free repairs or discounted replacements.

Fstoppers reports that Sigma extended the offer to photographers in a written statement:

Sigma hereby extends the warranty coverage of Sigma products still under warranty for damages incurred as a result of Hurricane Harvey, Irma and Maria. If your equipment is under warranty, Sigma will provide either (a) complimentary service to get your equipment running, or (b) a trade-in option. Just ship your damaged equipment to Sigma, and we will ship the equipment back to you without charge. All terms of your Sigma warranty coverage still apply, so when sending in your Sigma product, please be sure to include a copy of the original sales receipt as proof of purchase date. If you do not have appropriate documentation as a result of the Hurricanes, please contact us. Eligibility for this offer is subject to Sigma’s sole discretion. This offer is open through December 31, 2017 (we must receive your damaged equipment by that date).”

So photographers who wish to take advantage of this offer will need to send their damaged equipment to Sigma by the end of 2017 along with the original receipt from the purpose. Photographers who no longer have their receipts may still also be able to get assistance on a case-by-case basis by contacting Sigma.

If your gear was damaged beyond repair, Sigma will offer you a replacement at a “special price,” Fstoppers reports. “The terms of the discounts may vary and will be handled on a case-by-case basis.”

Manufacturers warranties generally do not cover “Acts of God” (i.e. natural disasters), so it’s an unusual and generous move on Sigma’s part to take on some losses to help get photographers affected by recent hurricanes back on their feet.